Refund policy
Because our products are digital goods delivered instantly, all sales are generally final once a download has been unlocked. We do, however, want every customer to be happy with their purchase β please read the cases below.
When you're eligible for a refund
We will issue a refund if any of the following apply:
- The script is materially different from its description or demo and we cannot resolve the issue.
- The script has a critical defect that prevents normal use, and our team is unable to fix it within a reasonable time.
- You were charged twice for the same order, or charged in error.
When a refund isn't available
- You changed your mind after the download was unlocked.
- You no longer need the script, or bought it by mistake.
- You lack the technical skills or server environment required to run the script (the requirements are listed on each product page).
- The issue is caused by third-party hosting, modifications or other software outside the script.
How to request a refund
Contact us within 7 days of your purchase with your order code and a description of the problem. Please give us a chance to help first β most issues can be fixed quickly.
- Email: support@nirbhiksoftware.com
- WhatsApp: +880 1700-000000
Approved refunds are returned to your original payment method (bKash, Nagad or Rocket) within 7β10 business days.